When someone contacts Fuel Vitality, we take time to understand 
the full situation. In some cases, the older adult reaches out directly. 
In other cases, adult children or loved ones contact us due to 
concern or uncertainty. Each situation is different, and no 
assumptions are made at the outset. 

The initial step is an assessment focused on understanding the 
individual’s needs, concerns, goals, and current challenges. This 
includes practical matters, emotional considerations, and areas that 
feel overwhelming. This process is not rushed. 

All relevant information is documented carefully. Once the initial 
assessment is complete, the case is reviewed internally. 

Fuel Vitality uses a collaborative, multidisciplinary approach. Team 
members with backgrounds in aging care, healthcare, behavioral 
health, wellness, and hands-on support review the situation together. 
Each professional contributes their perspective to ensure decisions 
are thoughtful and well-considered. 

After internal discussion, a primary consultant is identified. This 
individual serves as the main point of contact for the client and 
family. In some cases, more than one team member may be 
involved, particularly when services such as aging care consultation 
and wellness support are combined. Regardless of the structure, 
clients always know who is leading their care. 

This approach ensures that recommendations are not based on a 
single viewpoint, but rather on collective professional judgment. The 
objective is to reduce stress, bring clarity, and help clients feel 
informed and supported as they move forward.